Get in Touch With Us

Got a question about something you read on mckersie-kocher.ca, spotted a detail that needs updating, or want to suggest a Canadian casino brand for us to look at? This page explains how to reach us, what we can realistically help with, and where to go instead if your issue is with a specific casino operator.

How to Reach Our Team

The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within a couple of working days. If your enquiry relates to a particular brand or offer featured on the site, mentioning the casino name and the page you were reading helps us get back to you faster with the right answer.

We are an independent research and comparison site, not a casino operator. That distinction matters for what we can and cannot do when you get in touch — more on that below.

What We Can Help With

• Site content questions — If a review, comparison table or bonus explanation on mckersie-kocher.ca is unclear, ask us to clarify it.
• Corrections — Bonus terms, payout speeds and offer details change often. If you notice something on a review that no longer matches what a casino advertises, flag it and we will check it against the source.
• Suggestions for coverage — If there is a Canadian-facing casino brand you would like us to research and potentially add to our rankings, let us know which one and why.
• Feedback on our ranking approach — If you think a factor we weigh — such as payout speed, game variety or payment options — deserves more or less emphasis, we want to hear the reasoning.
• Partnership or editorial enquiries — If you represent a casino brand or an affiliate network and want to discuss working with us, introduce your organisation and what you're proposing.

What We Cannot Help With

Because we do not operate any casino, hold player funds or manage accounts, there are some things outside what our team can do:

• Account issues, deposits or withdrawals — If a payout is delayed, a bonus was not credited, or you cannot access your account, this has to go through the casino's own customer support, usually reachable via live chat or the help section of their site.
• Identity verification (KYC) — Document checks and account verification are handled directly by each licensed operator, not by third-party review sites.
• Disputes over bonus terms — If you believe a casino has applied its own wagering requirements or terms incorrectly, raise it with the operator first, and with their regulator if it remains unresolved.

If you are unsure which of our featured brands applies to your situation, our comparison tables and individual write-ups on the homepage set out the headline offer, rating and material conditions for each one, which may help you identify the right support channel.

A Note on How We Cover the Industry

Online Casino researches and compares Canadian-facing online casinos, with a particular focus on how quickly and reliably each one pays out winnings, alongside game selection, bonus terms and payment options. Our rankings are based on published information and our own research process rather than firsthand play, and commercial relationships with any brand never decide position in our tables. If you spot anything that suggests otherwise, tell us — that kind of feedback is exactly what keeps the site accountable.

For readers outside the mainstream Canadian licensing framework, we also cover related markets, including our guide to trusted non-GamStop casinos in the UK.

Responsible Gambling and Support Concerns

If you or someone you know is struggling with gambling, please say so in your message. We are not a support service ourselves, but we can point you towards organisations in Canada that offer confidential help and self-exclusion tools. Reaching out is nothing to feel awkward about — it is one of the more common reasons people contact comparison sites like ours.

Before You Send Your Message

A few details make it easier for us to give you a useful answer quickly:

1. Name the specific casino, page or offer your message relates to, if applicable.
2. Let us know whether you are contacting us about our content or about an operator's service — the two require different responses.
3. Include enough context that we don't need to ask a follow-up question just to understand the issue.

We read messages ourselves rather than relying on automated replies, so a clear, specific note gets you a clear, specific answer. Thanks for taking the time to reach out.